⌃24
Take my notes offline
A little reading, even when the connection disappears.
In progressFor app makers and small teams
Support for
your app.
Chat, bug reports, and feature requests.
Add them to your app without building a support system from scratch. SupaKnock is open source, runs on your server, and gives your team one place to reply.
Self-hosted · MIT licensed · Yours to keep
See how it works.
Interactive preview Sample data
InboxOpen ⌄
⌕ Find a conversation
A
Alex
Oh, that’s exactly what I needed!
FieldnotesS
Sam
A quick question about collections
FieldnotesR
Robin
Thanks, that fixed it.
FieldnotesOpen conversations
AAlexFieldnotes · Website chat
OpenWrite a reply…
Replies stay with the conversation.
Help shape what comes next.
＋ Share an ideaAll ideasPlannedIn progressShipped
⌃18
A home for my favorite collections
Pin the ones I come back to, right at the top.
Planned⌃12
A quieter reading view
Just the words, please.
Shipped You review new ideas before they appear on the board.
Choose what
AI can use.
Approve the sources your assistant can use. Choose its tools. Step into the conversation whenever you’re needed.
Getting started with FieldnotesApproved knowledge source
✓Collections & sharingApproved knowledge source
✓EXAMPLE ASSISTANT REPLY
You can make any collection private. Open its sharing settings and choose Only me.
↗ Collections & sharing
JA person is always an option.Visitors can ask for human help.
Read and reply to customer messages in one inbox.
What’s included
Help users.
Track feedback.
Be easy to reach.
Add a chat widget to your website. Set your support hours and reply from the web app or your iPhone.
Send us a message.You can leave a message outside support hours.
Find out what needs fixing.
Collect feature requests and bug reports. Review them before they go public, let users vote, and update their status as you work.
Planned→In progress→✓ Shipped
Answer common questions.
If you want AI support, choose a provider and approve the sources it can use. Decide which tools it can access, and take over a conversation at any time.
AI supportOff until you choose
Your apps, connected
See who’s
signing up.
Sometimes you just want to know if anyone tried the thing you shipped.
Connect your apps to check recent signups, look up a user, and browse activity across projects. It’s all here, alongside your support inbox.
We built an open, read-only protocol for this. Your app decides what to share. Implement its endpoints, then add the connection URL and a dedicated token in SupaKnock.
Connect your appOptional, and only visible to your admins. Data is fetched when you open or refresh a view.
FieldnotesSample data
New accounts12
Last 7 daysAccounts still in the app
Recent signups
Newest first- Caseycasey@example.comToday
- Morganmorgan@example.comToday
- Julesjules@example.comYesterday
Your app keeps the records. SupaKnock reads them on demand.
We use it too
Built into
our own apps.
We use SupaKnock in our own apps. See how feedback and support fit into JoyPass, Glean, and Beacon, on the web and on iPhone.
Explore the real integrations
JoyPass
Feedback and chat in JoyPass.
Glean
Feedback and chat in Glean.
Beacon
Feedback and chat in Beacon.Actual Swift app screens with demo data. Explore each example for website chat, feedback pages, and live links.
The free iPhone companion
Reply from
your iPhone.
Check new messages, reply to users, and review feedback without opening your laptop.
The native Swift app is free. Enter your SupaKnock server URL and sign in with your administrator account.
Explore the iPhone app Works with your self-hosted installation.
Self-hosted and open source
Run it on
your own server.
A support tool you can set up
and get on with using.
SupaKnock runs in one container. Use SQLite out of the box, or connect PostgreSQL or Supabase. You manage the server, backups, and updates. The code is MIT licensed.
Choose your database
- SQLite Default
- Included and ready to go. Your data stays on the server’s persistent volume.
- PostgreSQL
- Already have a PostgreSQL database? Add its connection URL and keep your support data there.
- Supabase
- Use your Supabase project’s PostgreSQL connection. SupaKnock keeps its tables in a private schema.
Same features with all three. Changing the connection doesn’t move existing data.
Run SupaKnock
Start with
Docker Compose.
Our Docker image is taylorarronj/supaknock. Save the Compose file from the installation guide, then run these commands in the same folder.
Open the installation guideUsing the published image
docker compose pull
docker compose up -d
docker compose exec supaknock cat /data/setup.tokenNext
Open localhost:8000/setup and use the token printed by the last command to create your admin account.
This gets you running locally. The installation guide also covers HTTPS, your server URL, and keeping your data safe on a public server.
Have an idea? Share it with usA few things to know
Before you install
Is SupaKnock a hosted service?
For now, SupaKnock is self-hosted: you run the open-source software on your own server. A hosted service is coming soon. There’s no hosted signup yet. Choose SQLite on your persistent volume, or connect your own PostgreSQL or Supabase database.
Is the iPhone app free?
Yes. The native Swift companion is free to use. Enter your SupaKnock server URL and sign in with an administrator account from that installation. You still provide the server; the iPhone app doesn’t host it for you. Explore the iPhone app.
Do I have to use AI?
No. Chat, feedback boards, and the admin inbox work on their own. AI support and its tools start off. If you enable a provider, its own usage costs and data handling apply.
Can it fit into my existing app?
Yes. Embed the website chat widget and use the public feedback pages, or connect your backend through the versioned API. Authenticated customer chat supports returning customers. Project secrets stay on your backend.
Can I see users and signups from my apps?
Yes, if your app implements the connected-app protocol. It can share account totals, recent signups, user profiles, and activity with SupaKnock. You choose which views it supports. Your admins fetch the data when they open or refresh a view; there’s no background sync or automatic signup alert. Read the connection guide.
Is this a CMS or a publishing platform?
No. SupaKnock focuses on support conversations and product feedback. Knowledge articles serve your support assistant; your website, blog, and changelog can stay where they are.